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FAQs
Select any one of the topics below to find answers to the questions most frequently asked about the NYC Training Guide and Workforce1 Training.
 
FREQUENTLY ASKED QUESTIONS BY JOBSEEKERS
 
FREQUENTLY ASKED QUESTIONS BY NEW TRAINING PROVIDERS
 
FREQUENTLY ASKED QUESTIONS BY RETURNING TRAINING PROVIDERS
 
FREQUENTLY ASKED QUESTIONS BY JOBSEEKERS
Q: What are ITG and ITA vouchers?
Individual Training Grant (ITG) vouchers provide funding for occupational skills training that leads to employment in New York City growth occupations through Workforce 1 Career Centers. ITGs are intended to help jobseekers who need training to find a job, advance in their careers or change to an occupation with higher wages and/or more opportunities for advancement. 

Independent Training Accounts (ITAs) provide funding for the same occupational skills trainings; however, they are available only to job seekers receiving cash assistance from the Human Resources Administration (HRA).
Q: Who is eligible for a training voucher?
To be eligible for an ITG voucher you must:
1) Choose an employment goal that reflects a growth occupation in New York City
2) Participate in a comprehensive assessment with a career advisor at a NYC Department of Small Business Services Workforce1 Career Center to determine if a grant will help you achieve your employment goals.
For more information about Workforce1 Career Centers, please click here.

To be eligible for an ITA voucher you must:
1) Be receiving cash assistance from the Human Resources Administration (HRA)
2) Be currently enrolled in Back To Work (BTW), Begin Education Gain Independence Now (BEGIN), HRA/ Dept of Parks Job Training Programs or WeCare program.
3) Meet HRA’s training eligibility requirements.
Q: How do I get an ITG or ITA voucher?
Eligibility for the ITG program is determined by career advisors at the NYC Department of Small Business Services Workforce1 Career Centers. To learn more about the process and requirements to receive an ITG, click here.

Eligibility for the ITA program is determined by Human Resources Administration. To learn more about the process and requirements to receive an ITA, click here.
Q: How much of a course cost will a voucher cover?
The maximum amount of an ITG varies based on the occupation the course is associated.  Each course has a price cap listed on the NYC Training Guide and will ONLY cover that of the cap allowed.  Vouchers can only be used for tuition at an eligible Training Provider, and cannot be used to cover the cost of realted expenses, like travel, books, etc.

HRA cash assistance clients will not be approved for any course that costs more than $2,500.
Q: The voucher I received for a training course does not include the cost of the certification exam and I do not have the money for the exam. Can HRA pay the exam fees for me?
Participants are advised to select a training program in which all costs are included.
Q: I am interested in attending a training program in my community but the school or organization is not on approved on the NYC Training Guide. What should I do?
The school or organization can learn here how to become a Training Provider and be listed on the NYC Training Guide and as eligible for ITA and ITG vouchers.
Q: If a school refers me to a Workforce1 Career Center and I am considered for an ITG do I have to attend that school?
No. You choose which training school best meets the goals of your employment plan. Schools do not issue ITG vouchers and cannot require you to attend their school.
Q: What if I am receiving cash assistance through HRA?
If you are interested in a training and are currently participating in a Back To Work (BTW), Begin Education Gain Independence Now (BEGIN), HRA/ Dept of Parks Job Training Programs or WeCare program, please speak to your program representative..   
If you are interested in a training and do not participate in one of these programs, please visit an HRA Job Center and ask to be referred.
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FREQUENTLY ASKED QUESTIONS BY NEW TRAINING PROVIDERS
Q: What is the ETPL?
The Eligible Training Provider List (ETPL), formerly referred to as WTPL, is a list of training providers and occupational skills training courses eligible to provide Workforce Investment Act (WIA)- funded Individual Training Grants (ITG) vouchers.
Q: How do I list my organization's courses in the NYC Training Guide?
If you are not yet a registered Training Provider, follow instructions in the Approvals page of the New Training Providers section, found here. After you register and enter your courses in the ETPL, the NYC Training Guide will automatically feature your school's registered courses.
Q: Who should I contact if I have a problem entering information into the ETPL?
For assistance with entering your information into the ETPL, please refer to the NYC Training Guide Manual for definitions and step-by-step guidance to accurately fill out the application. If you have further questions about the ETPL, you can send an email using the Contact Us form and select ETPL as your subject line.
Q: I lost my user name and/or password to log into the ETPL. Where can I find it?
If you do not know your user name or password, go to the Contact us form and select ETPL and write your organization information so we can send you your user name and password.
Q: How can I help a potential student apply for an Individual Training Grant (ITG) voucher?
You may provide the potential student information about the availability of ITG vouchers, the Workforce1 Career Center locations and basic eligibility requirements. However, only a Workforce1 Career Center can approve a request for an ITG voucher. The approval process involves an orientiation and career assessment prcess with an advisor at a Workforce1 Career Center.
Q: What is a Report Card?
The Report Card conveys the following course information: the percentage of students who complete the course and the percentage of students who obtain jobs after training. Training providers who receive ITG vouchers will be evaluated for Report Card performance in order to remain eligible to receive these vouchers for training services.
Q: What happens if my organization's course fails the Report Card?
Courses not achieving the minimum completion rate of 75% and the minimum placement rate of 50% for individuals enrolled in and projected to complete training are ineligible to receive ITG or ITA vouchers for a six month period. Courses that are sanctioned will be displayed to jobseekers on the NYC Training Guide as "Failed Report Card".
Q: What is Placement reporting?
This is information submitted by a Training Provider about paid jobs obtained by students after training. To be qualified as a placement, the job must meet the following criteria:
•  The work period is a minimum of 20 hours a week on a regular basis.
•  The position pays minimum wage.
•  Wages are unsubsidized.
Q: To whom should placement data about students be sent ?
1) ITG Training Providers must fill out and then mail to the appropriate Workforce1 Career Center. By the fifth of every month, Training Providers will receive an ITG Placement form via email from each Workforce1 Career Center that issued vouchers for each school. Please note multiple forms may be sent from different centers.  In order to receive placement credit all forms must be completed.

ITA Training Providers must notify and provide their respective Back To Work (BTW), Begin Education Gain Independence Now (BEGIN), HRA/ Dept of Parks Job Training Programs or WeCare program with appropriate documentation verifying a job placement.

2) Once received and found to be valid and complete, the job placements will be credited to the Training Provider. If any job placements are fraudulent the Training Provider can be sanctioned.
Q: When should a Training Provider send placement data?
ITG Training Providers should send placement data on a monthly basis to the Workforce 1 Career Centers monthly as indicated in the emails. 

ITA training providers should notify their receptive HRA program as soon as employment is verified.
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FREQUENTLY ASKED QUESTIONS BY RETURNING TRAINING PROVIDERS
Q: How do I update my organization's course information in the NYC Training Guide?
Visit the ETPL to enter your course details, including training location, course description, and class schedule. This information will then be automatically entered and updated in the NYC Training Guide. For step-by-step instructions on how to enter your information into the ETPL and have it display correctly in the NYC Training Guide, refer to the ETPL Manual found here.
Q: My courses are listed in the ETPL but I can't find them in the Training Guide?
The Training Guide updates information from the ETPL every Thursday. If you are unable to see your course after one week, it is possible the course is classified under an industry that is not identified as a priority sector by SBS where there is a high demand for skilled labor. As such your course cannot be found using the Industry and Job Title dropdowns in the Search page of the NYC Training Guide. Instead, use the Advanced Keyword search and enter the course name to find your listing.
Q: I lost my user name and/or password to log into the ETPL. Where can I find it?
If you do not know your user name or password, go to the Contact us form and select ETPL and write your organization information so we can send you your user name and password.
Q: We have been on the ETPL since its inception and never got a voucher student. What can we do to get these students?
Though it is not guaranteed your course will be chosen, by reviewing your data, updating it and reapplying, you may increase chances of being found in the NYC Training Guide by a Jobseeker. You may consider this an opportunity to re-package the way you present information about your school and courses, again increasing your chances of being found in a search on the NYC Training Guide.
Q: We are already listed in the ETPL. Why do we have to review and update our information?
It is important to have complete and updated information about your school and your courses so that Jobseekers can find you in searches using the NYC Training Guide.
Q: What's the payoff for updating our ETPL listing? We are a small school with limited administrative staff and this will will require a large investment of staff time.
The time a school spends in data entry process will pay off. The more complete and accurate the information is, the better chances a school and its course has in seen by Jobseekers.

Note that there are several helpful features to entering data in the ETPL (1) you may save your work as you go along and continue at a later time; (2) there is a help desk that is able to answer your questions; and, (3) the ETPL Manual has concise instructions on how to accurately enter data.
Q: Who should I contact if I have a problem entering information into the ETPL?
For assistance with entering your information into the ETPL, please refer to the NYC Training Guide Manual for definitions and step-by-step guidance to accurately fill out the application. If you have further questions about the ETPL, you can send an email using the Contact Us form and select ETPL as your subject line.
Q: To whom should placement data about students be sent ?
1) ITG Training Providers must fill out and then mail to the appropriate Workforce1 Career Center. By the fifth of every month, Training Providers will receive an ITG Placement form via email from each Workforce1 Career Center that issued vouchers for each school. Please note multiple forms may be sent from different centers.  In order to receive placement credit all forms must be completed.

ITA Training Providers must notify and provide their respective Back To Work (BTW), Begin Education Gain Independence Now (BEGIN), HRA/ Dept of Parks Job Training Programs or WeCare program with appropriate documentation verifying a job placement.

2) Once received and found to be valid and complete, the job placements will be credited to the Training Provider. If any job placements are fraudulent the Training Provider can be sanctioned.
Q: When should a Training Provider send placement data?
ITG Training Providers should send placement data on a monthly basis to the Workforce 1 Career Centers monthly.

ITA training providers should notify their receptive HRA program as soon as employment is verified.
Q: How can I help a potential student apply for an Individual Training Grant (ITG) voucher?
You may provide the potential student information about the availability of ITG vouchers, the Workforce1 Career Center locations and basic eligibility requirements. However, only a Workforce1 Career Center can approve a request for an ITG voucher. The approval process involves an orientiation and career assessment prcess with an advisor at a Workforce1 Career Center.
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